Refund & Cancellation Policy

LAST UPDATED: JUNE 20, 2025

BrandShyp LLC is committed to delivering high-quality results on every engagement. This policy explains your options if a project doesn’t meet your expectations, or if your plans change. Read it carefully before initiating a service engagement.

1. Refund Policy

Discussion Window
Clients have 14 days from the date of purchase or initial payment to raise concerns about a service or deliverable. We encourage early communication. The sooner you contact us, the more options we have to resolve the issue.

When Refunds Are Issued
Refunds are considered when services were not delivered as promised per the applicable Statement of Work (SOW) or service agreement. If the scope was completed as defined but results didn’t meet expectations, refunds are evaluated on a case-by-case basis.

Partial Refunds
If a service was partially completed, a partial refund may be issued for the undelivered portion. The refund amount will be proportional to the work not performed.

Non-Refundable Items
The following are generally not eligible for refund:

• Custom or personalized deliverables that have been completed and delivered
• Non-refundable deposits explicitly stated in the SOW
• Work completed within completed project phases
• Third-party platform costs (ad spend, software licenses, domain registrations) incurred on your behalf
• Rush or expedited delivery fees

2. Cancellation Policy

Full Refund (48+ Hours Before Start)
If you cancel a scheduled service or project start at least 48 hours before the agreed start date, you are eligible for a full refund of any amounts paid, excluding any non-refundable deposits specified in the SOW.

Late Cancellation (Less Than 48 Hours)
Cancellations made less than 48 hours before the scheduled service start date may incur a cancellation fee. The fee reflects preparation work already completed and resources allocated. The specific fee, if any, will be outlined in the applicable SOW.

Mid-Project Cancellations
If you cancel after work has begun:

• You are responsible for payment of all work completed to date
• Any remaining balance beyond completed work will be refunded within 10 business days
• Deposits for completed phases are non-refundable
• All deliverables completed and paid for will be transferred to you upon settlement

Retainer Agreements
For ongoing monthly retainer engagements, cancellation requires written notice at least 30 days in advance. The final month’s retainer is non-refundable if notice is given after the billing date. No partial-month refunds are issued on active retainers.

3. How to Request a Refund or Cancellation

To initiate a refund or cancellation request, email our support team with the following information:

• Your full name and company name
• Invoice or project reference number
• The service or deliverable in question
• A clear description of your concern or reason for cancellation

Email: [email protected]
Response time: We acknowledge all requests within 2 business days and aim to resolve within 10.

4. Dispute Resolution

If a refund dispute cannot be resolved through direct communication, it will be subject to binding arbitration in San Antonio, TX, per the Texas Arbitration Act, as outlined in our Terms of Service. Texas residents retain all rights under applicable consumer protection laws.

5. Changes to This Policy

BrandShyp may update this policy at any time. The terms in effect at the time of your purchase or engagement govern that transaction. We will post the updated policy with a new “Last Updated” date.

6. Contact

Refund, cancellation, or billing questions:

BrandShyp LLC  |  P.O. Box 90, Elmendorf, TX 78112
[email protected]
brandshyp.org